FAQ
1. What personal information do you collect when I register on your site?
We collect personal information such as your name and email address. This information is handled according to our privacy policy.
2. What if I forget my password or suspect unauthorised use of my account?
You are responsible for maintaining the confidentiality of your username and password.
If you suspect any unauthorised use of your account, please notify us immediately.
3. What products do you sell?
We offer a variety of home decor and fashion items, including products sourced from local artists and offshore suppliers.
4. What is your pricing policy?
Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue any product or service without advance notice.
5. What do I do if the information on the website is incorrect?
We aim for accuracy, but if you find any errors, inaccuracies, or omissions, please let us know. We reserve the right to correct any errors at any time without prior notice.
6. What are the prohibited uses of your website?
Our website should not be used for any unlawful purpose, violating any regulations or laws, or infringing upon our intellectual property rights or those of others.
7. What is your dispatch and delivery policy?
Once payment is received, orders are processed and dispatched within specified business days. We offer standard and express delivery within Australia and international delivery. Shipping rates and delivery times vary.
8. What if my package is lost or damaged?
If your package is lost in transit, please contact us with the tracking number provided in the dispatch confirmation email. If your order arrives damaged, please take a photo and contact us immediately.
9. What is your policy on incomplete orders?
If multiple items have been purchased and one or more items are temporarily unavailable, we will dispatch the available items. If we cannot source the unavailable items, we will refund the cost of those items.
10. How do you handle my personal information?
We are bound by the Privacy Act 1988 and the Australian Privacy Principles. We collect and hold personal information relating to our clients for various purposes, all of which are detailed in our privacy policy.
STILL HAVE A QUESTION?
Send us an email via info@houseofleon.com.au and we'll get back to you within 24 hours guaranteed.
